Privacy Statement, Terms and Conditions

All orders are assumed to be for collection by the Customer. All orders that require delivery to the Customer shall be delivered to a place nominated by the Customer. 
The Supplier must be notified in writing of the precise address for delivery. 
The method of delivery will must also be agreed upon. All delivery charges are for the Customer’s account, unless otherwise specified.

Minimum Charge:
The Supplier will not proceed or manufacture any orders with an invoice value less than $42.50 without prior written agreement. All orders under $42.50 will be charged out at $42.50 + GST. Experimental Work / Prototypes: Experimental or prototype work performed at the customer’s request will be charged for at current rates and may not be used until The Supplier has been reimbursed in full for the amount of the charges billed. 

Creative Work: 
Creative work, such as sketches, copy, dummies, and all preparatory work developed and furnished by The Supplier, shall remain their exclusive property and no use of same shall be made, nor any ideas obtained there from be used, except upon compensation to be determined by The Supplier and not expressly identified and included in the selling price. 
Warranty of products sent to us for engraving or for any other reason:
The engraving is cosmetic only and it does not effect the working of the product. This has been substantiated by suppliers. 
Please check with your supplier, if you are unsure, to ensure that your warranty still applies. 
The engraving Crew does not undertake any consequential damages.

Condition of Copy:
Upon receipt of original copy or manuscript, should it be evident that the condition of the copy differs from that which had been originally described and consequently quoted, the original quotation shall be rendered void and a new quotation issued. 
Preparatory Materials: Working mechanical art, type, prototypes, samples and other items when supplied by The Supplier, shall remain exclusive property until otherwise agreed in writing, or payment has been made for the goods.

Alterations represent work performed in addition to the original specifications. 
Such additional work shall be charged at current rates and be supported with documentation upon request.

Samples & Proofs:
Samples and proofs shall be submitted with the original copy if required or necessary. 
Corrections are to be made on the “proof sheet” returned “Signed” or “O.K.” or “O.K. with corrections,” and signed by customer. 
Revised proofs will submitted to client with any revisions requested. 
This may incur costs for the customer’s account. 
Changes which are due to exclusions of original instructions are chargeable at The Suppliers discretion.
The Supplier will only accept the following as confirmation to proceed with a job:
Signed off proof sent via fax. Signed off proof signed by the customer at our offices. Scanned copy of the signed off proof sent via e-mail Confirmed permission to proceed with the job via SMS.

The Supplier cannot be held responsible for errors under any or all of the following conditions:
The work is engraved per customer’s O.K. The customer has given. The Supplier authority to proceed without an official approval The changes are communicated verbally. The customer has not ordered proofs The customer has failed to return proofs with indication of changes. The customer has instructed. The Supplier to proceed without submission of proof(s). 
The customer has authorised a representative, agent or other person to act on his behalf.

Artwork Proofs:
Unless specifically provided in The Supplier quotation, artwork proofs will be charged for at current rates. 
Artwork guide lines for laser cutting. 

An inspection sheet of any form can be submitted for customer approval, at no charge.
Lost company time due to customer delay, or customer changes and corrections, will be charged at current rates.

Offensive material:
Please note we are not able to engrave restricted or copy righted material. Please make sure you have the rights to use or reproduce the image or text you wish to engrave. 
We reserve the right not to engrave a job, should we find the material offensive, illegal or for any other reason.

Colour Proofing:
Because of differences in equipment, processing, proofing substrates, chemical compositions and other conditions between colour proofing and production engraving operations, a reasonable variation in colour between proofs and the completed job shall constitute acceptable delivery.

Artwork and designs:
All designs, templates, creations, jigs, tools, etc. … that have been created by The Supplier are copyright to The Supplier and cannot be transferred to third parties without written consent form The Supplier. Creative work, such as sketches, copy, dummies, and all preparatory work developed and furnished by The Supplier, shall remain their exclusive property and no use of same shall be made, nor any ideas obtained there from be used, except upon compensation to be determined by The Supplier and not expressly identified and included in the selling price. 
We are not able to engrave, mark or use logos or images that are copyright protected or may have any restrictions that prohibit us from using the designs, artwork, images or text that you supply to us. Artwork, designs and images given to The Supplier for use are received in good faith and any claims of copyright by The Supplier by third parties shall be referred to the buyer for compensation by the injured party. 
The Supplier reserves the right not to engrave or do a job with images, text, graphics or logos that may be illegal, offensive, unsuitable or another reason deemed as such by The Supplier. 
The Supplier can refuse to do these jobs without any explanation.

Customer’s Property:
The Supplier will maintain fire, extended coverage, vandalism, malicious mischief, and sprinkler leakage insurance on all property belonging to the customer, while such property is in The Engraving Crew, Australia’s possession; The Suppliers liability for such property shall not exceed the amount recoverable from such insurance. Customer’s property of extraordinary value shall be insured through mutual agreement.

Unless otherwise specified, the price quoted is for single shipment. Proposals are based on continuous and uninterrupted delivery of complete order, unless specifications distinctly state otherwise. Charges related to delivery from customer to The Supplier, or from customer’s supplier to The Supplier, are not included in any quotations unless specified. Special priority pickup or delivery service will be provided at current rates or in some cases free of charge upon customer’s request. 
Materials delivered from customer or his suppliers are verified with delivery ticket as to cartons, packages or items shown only. 
The accuracy of quantities indicated on such tickets cannot be verified and The Supplier cannot accept liability for shortage based on supplier’s tickets. Title for finished work shall pass to the customer upon delivery to carrier at shipping point or upon mailing of invoices for finished work, whichever occurs first.
Production Schedules:
Production schedules will be established and adhered to by customer and The Supplier, provided that neither shall incur any liability or penalty for delays due to state of war, riot, civil disorder, fire, labour trouble, strikes, accidents, energy failure, equipment breakdown, delays of suppliers or carriers, action of Government or civil authority and acts of God or other causes beyond the control of customer or The Supplier. 
Where production schedules are not adhered to by the customer, final delivery date(s) will be subject to re-negotiation. 
Our standard turn around on most work is three to five work days unless otherwise stated on quotation.

Turn around time:
We turn around the products as quickly as possible. Our aim is to offer a one day turnaround time, however, our current work load and production lead times may make effect this. When ordering please ask us. Due to the complex nature of the engraving work, we are not a while-u-wait service. Please send the artwork or text prior to sending the device which will make the waiting period as short as possible. A deposit may be required.
We do not stock technology accessories as the range available is extensive (Ipad covers ...).We order in to your requirements as required. This time will be additional to the above lead time quoted.

Customer Materials:
Material stock, items and other customer materials shall be manufactured, packed, and delivered to The Suppliers specifications. Additional cost due to delays or impaired production caused by specification deficiencies shall be charged to customers.

Force Majeure / Act of God:
“Force Majeure” shall mean all events which were unforeseeable at the time this Contract was signed, the occurrence and consequences of which cannot be avoided or overcome, and which arise after the Effective Date and prevent total or partial performance by The Supplier. 
Such events shall include earthquakes, typhoons, flood, drought, heat wave, fire, war, failures of international or domestic transportation, acts of government or public agencies, epidemics, civil disturbances, strikes and any other instances which cannot be foreseen, avoided or overcome, including instances which are accepted as force majeure in general international commercial practice. 
This will include any cause beyond The Supplier’s control or owing to the inability to procure materials or articles. This will include at enhanced prices or changes in the specifications of materials.

Claims for defects, damages or shortages must be made by the customer in writing or emailed within a period of fifteen (15) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with terms, conditions, and specifications.

The Suppliers liability shall be limited to stated selling price of any defective goods, and shall in no event include special or consequential damages, including profits (or profits lost). As security for payment of any sum due or to become due under terms of any agreement, The Supplier shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in The Suppliers possession including work in process and finished work. 
The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and lien.

The customer shall indemnify and hold harmless The Supplier from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against The Supplier on grounds alleging that the said engraving violates any copyrights or any proprietary right of any person, or that it contains any matter that is libellous or obscene or scandalous, or invades any person’s right to privacy or other personal rights, except to the extent that The Supplier contributed to the matter. 
The customer agrees, at the customer’s own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against The Supplier, provided that The Supplier shall promptly notify the customer with respect thereto, and provided further that the engraver shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue to defense thereof.

Payment Schedules:
Standard Payment Term is payment due on presentation of The Suppliers invoice. Proof of payment must be presented prior to the release of the goods to the Customer by The Supplier. Should any payment arrangements to agreed upon between the Customer and The Supplier, any deviation from the payment agreement laid out to these terms will immediately revert the payments terms back to the Standard terms of “payment prior to release of goods”.

Returns and refunds policy:
We are not able to accept returns or offer refunds on custom products. If you are unsure, please speak to us before proceeding with the order.

Payment Schedules:
Strictly COD. All quotes, unless specified otherwise, are in Australian Dollars. Cleared funds in or account.

Cane Jane (CJ) is committed to respecting and protecting your personal privacy. 
This on-line Privacy Statement is provided to make you aware of how CJ collects, uses and manages personal information of visitors to its web site and general data collection by CJ. Should you have any questions or require further clarification, please contact us.

What information do we collect and how is it used?
Internet information - CJ collects information regarding visitors to our site including domain name and information regarding what pages are accessed. The collection of this information is for statistical purposes only. No attempt is made to identify users or their browsing activities.

Information volunteered by you, such as request for information, your contact details, e-mail address etc are retained by CJ to assist with providing you support and marketing.

General information - Information is collected and retained whenever a person contacts CJ with respect to business type activities. This information is used for support and marketing activities. Collection and retention of information for other purposes such as opening an account with CJ will only occur once written permission has been granted by the person or organisation applying.
How does CJ secure CJ Information?

Once the information has been received by CJ, CJ takes measures to protect information from loss, unauthorised access, destruction, misuse, modification or disclosure.

Will CJ disclose CJ information to another party?
Information retained by CJ is not provided to any other organisation unless the organisation has been engaged by CJ to carry out business services on behalf of CJ such as mailing houses, debt recovery agents and so forth, or in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect information retained and collected by CJ and produce relevant documentation to fulfil its legal obligations to statutory organisations under local laws of Australia (State and Commonwealth).

Are CJ E-mails protected?
E-mails sent to CJ via our web site or directly are not encrypted or protected from unauthorised access. While the e-mail is being sent onto CJ there is a risk of interception. Once the information has been received by CJ, CJ provides security for this information as outlined above.

Is data stored on CJ computer device?
CJ may at times save data cookies to your computer to assist in process your request and to improve the experience with our web site and business tools. 

Can this Privacy Statement change?
CJ reserves the right to update this policy from time to time.

Can I have CJ personal information removed?
At any stage you can have your personal information deleted or deactivated from our internal systems up to the point where CJ fulfils its legal and statutory obligations under local laws of Australia (State and Commonwealth).

To have your personal information removed from CJ systems, simply contact CJ and request that your information is removed. We will comply and remove your details within 2 working days from request.

How do I contact CJ about this Privacy Statement?
If you have any questions or concerns about this Privacy Statement or the practices of the CJ web site, please email us at